Welcome to Trézor
Support Center

Setting up your Trézor device is straightforward: 1) Connect your device to your computer using the provided USB cable, 2) Visit suite.trezor.io and download Trézor Suite, 3) Follow the on-screen setup wizard to initialize your device, create a PIN, and backup your recovery phrase. The entire process typically takes 5-10 minutes.

A recovery phrase (also called a seed phrase) is a series of 12 or 24 words that serves as a master key to your cryptocurrency wallet. It's generated during setup and allows you to recover access to your funds if your device is lost, stolen, or damaged. Never share your recovery phrase with anyone and store it in multiple secure locations.

Try these troubleshooting steps: 1) Use a different USB port and cable, 2) Install the latest Trézor Bridge software, 3) Update your USB drivers, 4) Try a different computer to isolate the issue, 5) Ensure your device isn't in bootloader mode. If problems persist, contact support.

Create a PIN that is 4-50 digits long. Avoid simple patterns like 1234 or repetitive numbers like 1111. Don't use personal information like birthdays. The PIN is entered using a randomized number grid displayed on your computer screen, which prevents keyloggers from capturing your PIN.

Yes! You can create multiple accounts (wallets) on a single Trézor device. Each account has its own set of addresses and transaction history, but they're all protected by the same PIN and recovery phrase. You can also use passphrase protection to create completely separate wallet instances.

Yes, you need to install Trézor Suite, which is the official desktop application for managing your Trézor device. It's available for Windows, macOS, and Linux. You can download it from suite.trezor.io. Some users also install Trézor Bridge for better browser compatibility.

If you forget your PIN, you can reset your device using your recovery phrase. This will wipe the device and you'll need to restore it using your 12 or 24-word backup. This is why it's crucial to have your recovery phrase safely stored before setting up your device.

Firmware update failures can occur due to: unstable internet connection, insufficient device battery, interrupting the process, or corrupted download. Ensure stable internet, keep device connected throughout the process, and don't interrupt the update. If it fails repeatedly, try using a different computer or contact support.

Trézor devices support over 1,800 cryptocurrencies including Bitcoin, Ethereum, Litecoin, Bitcoin Cash, and many ERC-20 tokens. The exact list varies by device model and firmware version. You can check the complete list of supported coins on the Trézor website or in Trézor Suite.

To send crypto: 1) Open Trézor Suite and select your account, 2) Click 'Send', 3) Enter the recipient's address and amount, 4) Review the transaction details on your device screen, 5) Confirm the transaction on your Trézor device by pressing the button. The transaction will then be broadcast to the network.

Yes, but with limitations. You can use Trézor with Android devices that support USB OTG using an adapter. For iOS devices, you'll need to use web-based wallets that support Trézor, as direct USB connection isn't possible due to iOS limitations. Trézor Suite mobile app is in development.

The initial setup typically takes 5-15 minutes depending on your familiarity with the process. This includes unboxing, connecting the device, downloading Trézor Suite, creating your PIN, generating and backing up your recovery phrase, and completing the setup wizard.